Upon booking with Pilates by YOU, you agree to the following statement:
1. Age Requirement
I confirm that I am at least 18 years of age. If under 18, a parent or guardian must sign this waiver.
2. Acknowledgement of Self-Guided Format
I understand that all sessions are self-guided using pre-recorded video instruction. No instructors or staff will be present to supervise, correct technique, or intervene. I am solely responsible for my safety and use of equipment.
3. Assumption of Risk
I acknowledge that using Reformer Pilates equipment involves inherent risks, including but not limited to:
Muscle strain, joint injury, falls, equipment malfunction, and other physical harm.
I voluntarily assume all such risks, even if I follow instructions correctly.
4. Health Declaration
I confirm that:
I am physically fit to participate and have no medical condition that prevents safe use of the equipment.
If pregnant, post-natal, injured, or under medical treatment, I have consulted a qualified health professional and obtained clearance.
I agree to stop immediately and seek assistance if I experience pain, dizziness, or discomfort.
5. Equipment Use & Responsibility
I agree to:
Use equipment only for its intended purpose and follow all safety guidelines.
Inspect equipment before each use and report any faults immediately.
Accept responsibility for any damage caused by misuse.
6. Personal Property
I understand that the studio is not responsible for loss, theft, or damage to my personal belongings.
7. Release of Liability
To the fullest extent permitted by law, I release Pilates by You, its owners, employees, contractors, and affiliates from any liability for injury, loss, or damage arising from my participation, except where caused by gross negligence or willful misconduct.
8. Indemnity
I agree to indemnify and hold harmless Pilates by You and its representatives against any claims, costs, or damages resulting from my participation, except where caused by gross negligence or willful misconduct.
9. Insurance
I acknowledge that the studio maintains appropriate insurance but liability is limited as permitted by law.
10. Binding Agreement
This waiver is binding on me, my heirs, executors, and assigns. I confirm that I have read, understood, and voluntarily agree to these terms.
Cancellation Policy:
Owing to high demand and waiting lists, we are unable to provide refunds or extend sessions for missed classes. Cancellations made within 6 hours of the booked class will result in forfeiture of that session.
Purchase Policy:
Payments must be made before bookings.
Memberships must always have a linked credit card on your account. The weekly payment will automatically be charged to your linked card.
If a payment declines, we will automatically retry the transaction 24 hours later. You will receive a notification informing you of the declined payment and the subsequent reattempt. Should the payment fail again, your membership will be suspended immediately.
The Payment Policy
Payment is required at the time of booking without exception. To reserve a class, you must either have credits available in your account, pay upon booking, or hold an active membership with no outstanding balance.
Policy Acknowledgment:
By booking a class, you acknowledge and agree to these terms.
We appreciate your understanding and commitment. These policies help maintain the quality of our sessions and respect the time of our fellow participants.
Terms and Conditions for Pilates Pack Purchases
By purchasing any Pilates pack, you agree to the following terms and conditions. Please read them carefully before making your purchase.
1. No Refunds Policy – All purchases of Pilates class packs are final. We do not offer refunds, exchanges, or cancellations once a pack has been purchased.
2. Expiration and Usage – Pilates packs are valid for a specified period (e.g., 1 month, 3 months, 6 months) from the date of purchase. Please check the expiration date for your specific pack. Classes within the pack must be used before the expiration date. Any unused classes after this date will be forfeited.
3. Transferability – Pilates packs are non-transferable. They cannot be shared, sold, or transferred to another person under any circumstances.
4. Class Scheduling – It is the responsibility of the customer to schedule classes in advance, subject to availability. We recommend booking early to secure your desired time slots.
5. Missed Classes – We do not offer refunds or extensions for missed classes. If you are unable to attend a scheduled class and fail to provide at least 6 hours notice of your booking you will incur the class to be forfeited.
6. Modifications – Pilates by you reserves the right to modify or cancel classes, change instructors, or make other operational changes. We will do our best to notify you in advance of any such changes.
7. Exceptions – In certain cases, such as serious medical emergencies, we may consider offering an exception to the no-refund policy at our discretion. You may be required to provide documentation, such as a doctor’s note.
8. Memberships –Memberships come with no lock-in contracts. You are free to cancel your membership at any time, provided you give us at least 6 hours' notice before any scheduled class bookings.
9. Agreement to Terms – By purchasing a Pilates pack, or membership you acknowledge and accept these terms and conditions in their entirety. If you have any questions or concerns about our policy, please reach out to us before making your purchase.